Turn hours of conversations into something you can act on.

Citizen panels, civil hearings, customer surveys, internal interviews. We pipeline audio and unstructured text into transcripts, themes, and one slide a board will read.

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Symptoms

The pain you are likely feeling.

You commissioned a citizen panel or customer survey and now you have 80 hours of audio that no one has time to listen to.
Themes get summarised by whoever happened to be in the room, which means a different summary every time.
The qualitative insights never reach the decision-makers because the format is wrong — too long, too anecdotal, too late.
You can’t search across past panels or surveys; every research moment lives in its own folder, never compounding.
Transcription tools work fine on clean English but fall apart on Dutch, French or German with overlapping speakers.

Approach

How we approach it.

Speech-to-text that works on EU languages.Multi-lingual transcription pipelines tested on Dutch, French, German and English with diarisation and timestamps. No clean-up needed on your side.
Thematic analysis you can defend.We build a structured coding framework with the research team, then the AI tags themes consistently across hundreds of hours of conversation.
Audit trail from quote to insight.Every theme links back to the timestamped quote and speaker, so when leadership asks ‘where does this come from’, the answer is one click away.
Microsoft Fabric as the storage and analysis layer.Conversations, transcripts, themes, sentiment — all in OneLake with the same governance as the rest of your data.
One readable output.A board-ready slide with the three themes that matter, the two surprises and the one decision being asked. The 300-page transcript is the appendix.

Proof

Where this signature landed.

POE / GlassrootsVoice analytics on citizen panel sessions, turning hours of recorded conversation into structured themes for policy makers.

Maisons de JusticeQualitative AI on civil mediation hearings, supporting consistent analysis across regional offices.

Customer-experience survey programmeOpen-ended responses across 4 languages structured into actionable themes per quarter for a consumer brand.

Deliverables

What we typically ship in 90 days.

End-to-end pipeline from audio file (or text export) to themed report. Stage 1 works on a backlog you already have; stage 2 captures new sessions as they happen.
Multi-lingual transcription with diarisation, timestamps, confidence scores. We pick the right ASR model for your language mix.
Theming framework co-developed with your research team, with the AI tagging consistency above 90% on a held-out test set.
A one-page output template — three themes, two surprises, one decision — that fits how your leadership actually reads.
Storage and governance under Microsoft Fabric so you can compare panels across years, not start each project from scratch.

Sitting on hours of conversations no one has read?

Bring us a sample — one session, one survey, one batch. We’ll show you what structured insight looks like and what 90 days of pipeline buys you.

Book a discovery call